Things Don’t Always Go to Plan
You’re Still Covered.
Seller Not Home
Call or message the seller using the in-app contact button
Wait for 5 minutes
If there’s no response, cancel the delivery and yes, you’ll still get paid
Take a photo of the item immediately
Report the issue through the Zippex app support tool
We’ll follow up directly to handle next steps
Contact Zippex Support via the app
We’ll help reschedule or reassign the delivery based on the situation
*You’re never penalized for reporting issues or canceling for safety.
Safety Comes
Standard
Leave at door unless told
Never enter homes
No personal questions
Cancel if unsafe
In-app comms only
Be polite and professional
Support Is Always
a Tap Away
The Zippex app is designed to make driving easy, safe, and fully supported.
Live in-app chat support during deliveries
Photo upload for issues (damaged item, dropoff proof, etc.)
Quick access to emergency contact options
